Recall Management, the workflow you hope to use rarely
Recall Notice In. Affected Patients Identified. Documented.
When a manufacturer recall notice arrives, the questions that follow are the ones most hospitals cannot answer quickly: which units did we receive, where are they now, and which patients received them. Recall Management runs that workflow on the data Inventory Management already holds, so the answers are in front of you before the team has finished reading the notice.
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When the notice arrives, the answers should already exist.
Most hospitals reach into paper records, ERP transactions and clinical memory when a recall lands, with the answers taking days that should be minutes. Recall Management runs on the live UDI, lot and serial data the inventory platform already holds, so the recall response starts with answers, not a search.
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The Problem
When a manufacturer recall notice arrives, hospitals reach into paper records, ERP transactions and clinical memory to identify affected units and the patients who received them, with the answers taking days that should be minutes. Audit defensibility relies on whatever the team could pull together.
The Capability
Recall Management runs a recall workflow on the live UDI, lot and serial data Inventory Management already holds, identifying every affected unit, every location, every patient and every documented transfer the moment the recall is logged.
The Outcome
A recall closes in minutes rather than months, with a documented response that holds up to any audit or regulator.
Powered by Inventory Management
Where Traceability Becomes a Recall Response
Recall Management is the recall workflow layer within Inventory Management. The parent product gives the live UDI, lot, and serial traceability; Recall Management turns that data into a documented, defensible response when a notice arrives.
What Inventory Management Provides
The platform, the live inventory data, and UDI, lot, and serial traceability across every item.
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What Recall Management Delivers
A documented, defensible recall response the moment a notice arrives.
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“Recall response used to mean clearing the diary and reaching for the paper files. Now the platform identifies the affected units, the locations and the patients in the time it takes to read the notice. The team runs the response instead of building it from scratch.”of the global pandemic. Genesis was able to help us systematically source equivalent products that offered the same functionality as the back-ordered supplies."
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Common questions, answered directly
Frequently Asked Questions
Recall Management is the feature within Genesis Inventory Management that runs recall response workflows on the live UDI, lot and serial data the platform already holds. It covers notice intake, scope identification, unit and patient identification, quarantine, return, patient notification and audit documentation.
Within minutes of the recall being logged. The platform queries the live inventory data against the recall scope and surfaces every affected unit and its current location automatically.
Yes, wherever the affected item is something used in or on a patient and a point-of-use record exists. For implants, point-of-care supplies and other items captured at use, the patient link is identified alongside the unit.
Notices can be logged manually with the relevant scope, or ingested from manufacturer recall feeds where those are available. The team confirms scope before the response is triggered.
Affected stock is quarantined automatically, return or replacement workflows route to the right team, and patient notification workflows trigger where applicable. The actions taken are documented in real time.
Every action taken is logged against the recall record, with timestamps, user, location and outcome. The full response trail is produced from live data, ready for audit or regulatory submission.
Yes, where Medicine Tracking is in use. The same workflow runs against batch and lot data for medicine recalls, identifying affected stock and the patients who received it where dispensing records support it.
The parent product provides the underlying UDI, lot and serial traceability that makes recall response possible. Recall Management is the workflow layer that turns that traceability into a structured, documented response when a notice arrives. You do not buy Recall Management without Inventory Management.
The documented response trail is structured to support the submissions regulators ask for, with timestamps, locations, patient identification and actions taken all in one record. The team adapts the export to the specific regulator format as needed.
Yes. Recall records can be reopened if new information arrives, with the amended scope re-identifying any newly affected units or patients. Every change is logged.
See a recall close in minutes.
Book a walkthrough to see Recall Management log a notice, identify affected units and patients, run the response workflow and produce the audit trail, all from the live inventory data your platform already holds.
